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session sorted.

Get help with your photos, videos, credits or orders by emailing support@tryairapvideo.com.

Already have an account?

Email us from the address associated with your Google sign-in and include your task or order reference. You can request a purchase refund or removal of stored photos by email. Replies go to your inbox.

Having trouble signing in?

Open the sign-in page in your regular browser and choose the Google account you used here before. If the return to the studio fails, check that your browser allows cookies for this site and try again. If the problem continues, email us with the error message and the time it happened. You do not need to sign in to email us.

If you cannot access the Google account itself, follow Google’s account recovery guide. Once you regain access, return with that same account to reach your videos and credits. Keep passwords and verification codes private.

What to include

Describe the issue and the task or order reference shown in your account. Do not send passwords, payment card details or private photos in a public message.

A video is still processing

Open My videos and check the existing task. An unknown status can mean the provider has not yet confirmed its result. Starting another task creates a separate generation.